Terms & Conditions & Cancellation Policy for Booking 2024 – Kashmir Great Lakes Trekking Packages through KGLTrek.com
Using this website means you agree with our terms & conditions.
Please read our terms & conditions carefully before booking with us. If you have already booked, you can request a copy of the same Terms & Conditions PDF. Using this website means you agree with our terms & conditions.
Cancellation Policy
- No Refund: There will be no refund for cancellations made within 90 days of the commencement of the trek.
- Refund Policy:
- 91 days to 365 days: 50% of the package cost, provided you pay the full amount of the total package cost plus total GST. The minimum cancellation charge is 50% as you deposit the token amount.
Important Points of Our Terms & Conditions
- Extra Days Charge: Additional days will be charged on a pro-rata basis.
- Itinerary Changes: The itinerary may change based on conditions.
- Late Arrivals: If you arrive after 2 pm, no sightseeing will be arranged for that day.
- Non-Availment of Services: No refunds or adjustments for services not availed for any reason.
- Sightseeing Rules:
- Pahalgam & Gulmarg: Local vehicles must be hired for Chandanwari, Betaab Valley, Aru Valley, and other specific sites.
- Gulmarg, Sonamarg & Patnitop: Pony rides for local sightseeing are available at extra charges. Our vehicles will drop you at the location or parking due to local union rules.
- Weather Delays: If you miss your stay or transport due to weather or any other reason, no refund will be provided. Additional stays will incur extra charges.
- Transport Timing: Vehicle movement is restricted after 2:30 pm in certain areas. If delayed, you must arrange your own stay or pay extra for new arrangements.
- Helicopter Package Recommendations: Short duration packages (2-3 days) are not recommended due to weather unpredictability.
- Helicopter Refunds: If helicopters do not fly, get your ticket stamped for a credit note valid for 365 days. No stamp, no refund.
- Package Duration: The transporter will wait until 2:00 pm on the last day. Extra transportation charges will apply for delays.
Special Conditions
- Helicopter Services: We guarantee helicopter tickets for a specific day but not the timing.
- Service Provider Rules: Helicopter operators follow strict rules; we cannot influence their schedules.
- Luxury Services: Trekking is not a luxury tour. If you seek luxury, consider other options.
- Hotel and Tent Services: 5-star hotel bookings do not guarantee luxury services during the trek. AC availability is subject to conditions.
- Helicopter Price Increase: You must pay the difference if helicopter prices increase.
Cancellation Requests
- All requests must be made in writing via email. No cancellations via phone or WhatsApp.
- Weather-related Cancellations: If your tour is canceled due to weather or other force majeure, a 25% administrative charge applies. The amount will be adjusted for the next year’s tour in credit note. If last Minute canceled due to force majeure 0-30 days, then no refund
Liability and Responsibility
- We are not responsible for losses due to natural disasters, transport delays, or other unforeseen events.
- Itinerary changes or cancellations can occur without prior notice.
Contact Information
For cancellations or queries, contact us at booking@kgltrek.com.
Distance Chart
From Srinagar:
- Shitkadi (Sonamarg) to Nichnai: 12 km
- Nichnai to Vishansar Lake: 12 km
- Vishansar Lake to Kishansar Lake: 1 km
- Kishansar Lake to Gadsar Lake: 10 km
- Gadsar Lake to Satsar Lake: 12 km
- Satsar Lake to Gangbal Lake: 9 km
- Gangbal Lake to Naranag: 11 km
- Srinagar to Sonamarg: 80 km
- Srinagar to Naranag: 50 km
From Sonamarg:
- Shitkadi (Sonamarg) to Nichnai: 12 km
- Nichnai to Vishansar Lake: 12 km
- Vishansar Lake to Kishansar Lake: 1 km
- Kishansar Lake to Gadsar Lake: 10 km
- Gadsar Lake to Satsar Lake: 12 km
- Satsar Lake to Gangbal Lake: 9 km
- Gangbal Lake to Naranag: 11 km
Terms & Conditions
- Extra Points: May be added without prior notice.
- Service Limitations: We are not responsible for missed services due to any reason.
- Refunds: No refund for no-shows or partially used services.
- Standard Policies: Apply for holiday/tour operator/travel agency.
- Legal Jurisdiction: All disputes are subject to Delhi/ Srinagar jurisdiction only.
By booking or making payment with us, you agree to all terms and conditions outlined above.